Welcome to the Frequently Asked Questions section of SyncBlaze. These questions are intended to help you get familiar with SyncBlaze and find a solution to your problem. Should you have any further questions or suggestions, please feel free to contact us at email@example.com
How can we provision users ? What actions can Admins do?
Admin needs to setup their own email setting before adding new users in his account. A confirmation email will be sent to the user’s email ID for all the added users by configured settings. Once the users accept the invitation link, they can login to their SyncBlaze account.
The customer admin can also provision users and groups by integrating with their existing directory service using the ‘Active Directory based LDAP’ feature which is available in our latest release. For more information, check out our Release Notes page.
How can I disable Google Apps Service?
In SyncBlaze, the Google Apps service will be enabled only when the service is activated. By default, the Google Apps service will be disabled.
How can we use a mounted storage location or external drive or network folder as the Data Storage location for the SyncBlaze folder?
You can change SyncBlaze folder location (where files/folders to be synced to the server are stored locally) during installation itself and you can provide network mapped/external drive location as local SyncBlaze folder location.
The UNC path is not supported for the local SyncBlaze folder location.
Can the server storage location be a mapped drive?
We are working on a feature that will allow you to configure your mapped drive as the SyncBlaze server storage location.
How can I add files stored in a network drive to the SyncBlaze folder?
Currently SyncBlaze provides the right click option to add files to the SyncBlaze folder. Alternatively, drag and drop files/folders into SyncBlaze shortcut under ‘Favorites’.
Is the client installation on windows profile based?
Currently it is not possible to install SyncBlaze client for more than one user on the same machine.
Can SyncBlaze be installed on a terminal server or Citrix server? Login into SyncBlaze and sync files for that user?
In our latest release as a first step to support the profile based installations, we have changed the installation directory and start menu icons specific to users. Profile based installations (multiple user installation in a same machine) will be available in our future releases of SyncBlaze. Once this option is implemented, you can install SyncBlaze for multiple users in a terminal server and different users can sync their own data using their own account.
What ports need to be opened for SyncBlaze and added to the Firewall exception list?
The following ports needs to be opened up in the SyncBlaze Servers to receive requests from the clients:
File Sync Server Port : 34004 - It is the non-SSL port through which files are synced to the server.
File Sync Server(SSL) Port : 34007 - It is the SSL port through which files are synced to the server.
Web Server Port : 80 - It is the HTTP port through which the server will be accessible. SyncBlaze server uses HTTP only for the initial communication. All sensitive data is transferred only over HTTPS port.
HTTPS Port : 443 - It is the HTTPS port through which the server will be accessible. All sensitive data is transferred only through this port.
As Windows XP SP2/SP3, Vista & Windows 7 OS have built in firewall which restricts ports used by applications. In such cases, these ports need to be added in the Firewall exception list to ensure smooth files synchronization in SyncBlaze.”
What browsers are supported for SyncBlaze Web Application?
Supported browsers for SyncBlaze are Mozilla Firefox 3.0+, Google Chrome 4.0+, Internet Explorer 8.0+, Apple Safari 5.0+, Opera,Flock.
What are the OS platforms supported for SyncBlaze Server?
SyncBlaze server supports both 32 and 64 bit environment for Linux and supports only 64 bit environment for Windows.
Linux (32 and 64 bit): RedHat Linux 8.0, 9.0 and Later, RedHat EL 4 and Later, CentOS 4 and Later, Fedora Core 3 and Later. Debian Linux 5.0 and Later, Ubuntu 7.10 and Later.
Windows server (64 bit only): Windows 7 / Vista / XP / 2000, Windows Server 2008/2003/2000, Windows SBS 2011/2008/2003 & Windows EBS 2008.
What are the OS platforms supported for SyncBlaze Client?
For Client: SyncBlaze client agent supports both 32 bit and 64 bit environment for Windows and Mac OSes. We have a single installer that contains both 32 bit and 64 bit exe. During the installation, based on the architecture (32 or 64 bit), the appropriate exe will be installed.
Windows: Windows 8, 7, Vista, XP, Windows Server 2012/2008/2003
Mac: Mac OS X 10.6.x (Snow Leopard), 10.7.x (Lion) and 10.8 ( Mountain Lion) for Intel PCs
What are the OS platforms supported for mobile devices?
SyncBlaze supports Android 2.2 & above and iOS 4.3 & above mobile platforms. Other mobile users can leverage the rich HTML5-powered mobile website.
Can StoreGrid and SyncBlaze be installed in the same server?
Yes, You can install StoreGrid and SyncBlaze on the same server. Both are using different set of ports to avoid port conflict.
How can users share files from their SyncBlaze acounts with anonymous users?
You can share the files by clicking on the ‘Get Link’ action icon and provide email id of users you need to share the file. Once shared, all the users will get a email notification with a public link to the file to download and view. Alternatively, the file link can be shared directly with users.
Is it possible to collaborate on folders with anonymous users?
No, in SyncBlaze, you can collaborate on folders only with SyncBlaze users.
How can we restore deleted files? How long does the deleted item stay available for restoring from the server?
The files/folders which are deleted in original location and from SyncBlaze server webconsole will be marked as deleted in SyncBlaze server. You can restore the deleted files using download or undelete option from the SyncBlaze server. And the files which are marked as deleted in SyncBlaze server will not be deleted until it’s deleted manually from the server.
How can I upload files? What are the limitations?
You can upload the files to SyncBlaze server in two method. One is through SyncBlaze client agent which does not have any file size limit to upload and download files. The other method is using ‘Upload’ option in the web console which is restricted to 300 MB of file size when uploading through the browser.
How long is the retention of file versions? How many file versions can be created?
You can manage unlimited number of file versions in SyncBlaze. Version count-based retention policy will be supported in our future version.
Will iOS and Android phone users be able to decrypt/encrypt files from or to the Syncblaze Cloud Edition?
Currently in SyncBlaze mobile apps, you can only view/download the already uploaded files. Even though the files are stored in an encrypted format in cloud server(as in your case, uploaded by using the encryption enabled client build), when you access the files from Mobile devices (IPhone/Android) or from the Cloud server website, the files will be decrypted in the Cloud server end and will be shown as a actual file. The same will be happened in the SP edition too. And hence, a common Mobile app can handle both the encrypted and unencrypted files.
Can files be uploaded from the iOS app?
Yes, the latest version of the SyncBlaze iOS app allows the users to upload their images and videos from their iPhone/iPad/iPod Touch.
Does anyone in Syncblaze have access to user files?
Customer admin can have the rights to navigate to the users console by clicking on the ‘username’ in the ‘List of Users’ page and can view the list of file/folder that the user synced.
How can we install our own SSL certificate on the SyncBlaze Server?
If you want to use your own SSL certificate for secure access, then you have to create your own keystore file by using your certificate and key files and replace it in the following location”"[SyncBlaze_Home]\
If you want to use your own file name for the above keystore file, then you need to change the file name and also provide your keystore password at the “”[SyncBlaze_Home]\
<Connector port=”"443″” protocol=”"HTTP/1.1″” SSLEnabled=”"true”" maxThreads=”"150″” scheme=”"https”" secure=”"true”" keystoreFile=”"conf/syncblaze/
You need to restart the SyncBlaze webserver after modifying the configuration file. If your server is windows, you can restart ‘SyncBlazeAppServer’ from the services.msc. If your server is linux, please restart the SyncBlaze website server using the following command.
To know more about generating your keystore file, you can refer the below URLs:
What is the security for data at rest and data in motion? What is the type of encryption being used?
By default, encryption will be enabled in SyncBlaze client. SyncBlaze uses the Blowfish 448 bit for encryption and all the files will be encrypted in the client itself and uploaded to the server. Hence, all the data will be stored in an encrypted manner in the server. Also, SyncBlaze uses secure https for data transfer between client to the server. Files are stored in SyncBlaze server also be in MD5 format.
Does the solution allow to assign different levels of rights to users?
In SyncBlaze users can set three type of permissions while collaborating folder to other users. They are “View only”, “View & Sync” and “View, Sync & Delete”. In “View only” collaborator user only can view the files/folders and in “View & Sync” collaborated folder will be downloaded to local SyncBlaze folder of the collaborator account. From there he can modify files. Whereas “View, Sync & Delete”, users can additionally delete the collaborated folder from the SyncBlaze server.
How can I rename my webserver (eg. “testsync.acme.com” to “sync.acme.com”)?
To change the SyncBlaze server name please follow the below steps:
1. Stop SyncBlaze server by going to the ‘Start -> All Programs -> Vembu SyncBlaze -> Stop SyncBlaze’ option.
2. Open all the below listed files in text editor. Search with old server name and replace it with new server name which you wants.
Note: By default ‘[SyncBlaze_Home]‘ will be ‘C:\Program Files\Vembu’.
3. Save the files and exit.
4. Then start the SyncBlaze server by going to the ‘Start -> All Programs -> Vembu SyncBlaze -> Start SyncBlaze’ option.”
Is there an option to configure the storage location while installing the SyncBlaze Server?
During the fresh server installation, there is an option to configure the SyncBlaze storage location. By default, SyncBlaze files are stored in the ‘C:\Program Files\Vembu\StorageData’ location in your windows server.
In linux server, storage location will be ‘/home/syncblaze/Vembu/
We are currently working on providing change storage location option from the UI itself and it will be added in the future release of SyncBlaze
How are file conflicts being handled when edited by multiple users at the same time?
Regarding our conflict resolution approach, when 2 users edit the same file residing in their respective SyncBlaze folders, whoever saves first will have their version updated in the server. However, the second user will not lose their changes. They will receive the version updated by the first user through file sync mechanism and this will be renamed in a standard and suitable manner to indicate that it is in conflict with the user’s local version. Actually both users will have both the versions available – one updated by themselves and one in conflict with their updates. Both users have the ability to manually manage the merging of the other user’s changes.
Is the Sync Process automatic or scheduled?
All the files where synced automatically once we placed the files under syncblaze folder location.
Is there a limit of the size of one file to be up/downloaded?
No, there is no limit in size for the files to upload and download. If the file downloaded from SyncBlaze server UI is more than 5MB, SyncBlaze will download as ‘ [filename /].zip’ file. If you are uploading files through File Upload feature from the SyncBlaze server webconsole, then the upload file limit is restricted to 300MB.
Is the whole file being uploaded during the sync process everytime a file has been modified?
No, using Rsync algorithm only the changed bytes will be transferred after initial original file upload, that is, delta synchronization.
Is there a way to do bandwidth throttling on the client side?
Client side bandwidth throttling is very much part of our roadmap and same will be available in our future releases.